TM
Thabang M

1 reviews | Active since Dec 2023

27 Dec 2023, 20:59

Poor Customer Service.

They should refrain from the words "uncapped & reliable" at my previous location but I would only utilize the network 5 days a month (three days before payment date & two days) while the rest of the month, I'll be sending enquiries to the support team with no response and one thing they never miss is the payment date. Their billing team couldn't even reimburse a month subscription of the 6 months I suffered without any assistance

0
Replies (2)
Rain
Rain's reply28 Dec 2023, 09:16
Official
Hi Thabang M. 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain. 

Rain
Rain's reply28 Dec 2023, 09:30
Official
Hi Thabang M

 We regret that your experience did not meet our usual standards. Rest assured, we are constantly striving to enhance our services.
 Our courier team will reach out to arrange the collection of the 5G router.
 Please reach out if you have any further questions 

 Thank you 
 Rain