POOR CUSTOMER SERVICE

I would not recommend rain South Africa.

Firstly, we took the device to an actual Rain shop on the 23rd of March 2024 to cancel same as it was not working out for us, just to realise it was never cancelled on Rain’s side.

Futhermore, my account was debited on the 1st of April & I insisted on a refund, because there’s no way that I am paying for something I am not using.

Secondly, an employee from the social media team indicated that my Rain plan will be cancelled - ja, it’s been 12 days & I still haven’t received any confirmation that same has been cancelled.

Thirdly, I have asked the social media team for confirmation of cancellation to no avail.

I am really at wits end & I would really not recommend Rain as an internet service provider.