ET
Ethan T
1 reviews | Active since Feb 2025
15 Feb 2025, 12:31
poor customer service
I am at my wit's end, I just want to cancel my subscription with them. I have been experiencing poor network for weeks, I tried to get correspondence from them, they keep sending me emails that help is on the way but to no avail. Eventually I decided that I am going to cancel my subscription with rain (what a nightmare). I have been trying since last night on their online platform, I am not getting any assistance. I have been calling and holding waiting to speak to a consultant up until my airtime gets depleted. I have been commenting on their Facebook posts. I am trying and trying but this service is just so poor
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
15 Feb 2025, 13:21Hi Ethan,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Feb 2025, 13:21
Official
Hi Ethan,
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your cancelation query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
ET
Ethan T's updateReviewer Update
15 Feb 2025, 13:25I’m not holding my breath
ET
Ethan T's update15 Feb 2025, 13:25
Reviewer Update
I’m not holding my breath
Rain's replyOfficial
16 Feb 2025, 10:53Hi Ethan,
Thank you for taking our call, please note your services are now scheduled to be canceled 31\02\2025.
Regards,
rain.
Thank you for taking our call, please note your services are now scheduled to be canceled 31\02\2025.
Regards,
rain.
Rain's reply16 Feb 2025, 10:53
Official
Hi Ethan,
Thank you for taking our call, please note your services are now scheduled to be canceled 31\02\2025.
Regards,
rain.
Thank you for taking our call, please note your services are now scheduled to be canceled 31\02\2025.
Regards,
rain.
ET
Ethan T's updateReviewer Update
25 Feb 2025, 20:32As per Rain’s response we came to an agreement that they would cancel my subscription and that they would send a courier to collect their router.
The lady that I spoke with said the courier would contact me on the day of collecting.
It’s been another two weeks and no contact from Rain.
Based on other people’s reviews I’m assuming they have no intention of collecting it and the cancellation will not take place unless their router has been returned.
The time I started my subscription the router was delivered immediately but now they aren’t interested in collecting it.
The lady that I spoke with said the courier would contact me on the day of collecting.
It’s been another two weeks and no contact from Rain.
Based on other people’s reviews I’m assuming they have no intention of collecting it and the cancellation will not take place unless their router has been returned.
The time I started my subscription the router was delivered immediately but now they aren’t interested in collecting it.
ET
Ethan T's update25 Feb 2025, 20:32
Reviewer Update
As per Rain’s response we came to an agreement that they would cancel my subscription and that they would send a courier to collect their router.
The lady that I spoke with said the courier would contact me on the day of collecting.
It’s been another two weeks and no contact from Rain.
Based on other people’s reviews I’m assuming they have no intention of collecting it and the cancellation will not take place unless their router has been returned.
The time I started my subscription the router was delivered immediately but now they aren’t interested in collecting it.
The lady that I spoke with said the courier would contact me on the day of collecting.
It’s been another two weeks and no contact from Rain.
Based on other people’s reviews I’m assuming they have no intention of collecting it and the cancellation will not take place unless their router has been returned.
The time I started my subscription the router was delivered immediately but now they aren’t interested in collecting it.