Poor Customer Service

We requested to swop our router. After numerous calls to the call center they said they will deliver the new router within 48hours. We called after a week to find out what is happening with the delivery only to find out that request has not been processed. Rain promised to call us back before the end of business, it is 3 days later and still waiting for that call back. Costumer Service in non existent with Rain. Customers cant call supervisors directly, rain support claims they cant call rain technical directly and must log a request via email to the technical department within the same company. In the mean time the customers are kept in the dark about what is happening to their request