ER
Ephraim R

1 reviews | Active since Sept 2019

12 Apr 2024, 01:13

POOR CUSTOMER SERVICE

Good day

We took a home router from rain me and my wife recently we have calling them thousands time to their chargeable customer number and even today I haven't got any feedback from them and also we send many request for callback as they have that option even on that still it's been two months now trying to get hold of them.This is perthetic and disgusting to such companies who doesn't know what customer service is. We tolerated this poor, disgusting and pathetic service long enough.

0
Replies (2)
Rain
Rain's reply12 Apr 2024, 08:56
Official
Hi Ephraim R.

Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide you with feedback.

Regards,
Rain.
ER
Ephraim R's update13 Apr 2024, 01:52
Reviewer Update
Hi
The router is in my wife's name but I'm the one doing the payment and we wanted update the banking details as well as debit date
Email: ***
Cell: ***