MP
Masooda P
1 reviews | Active since Nov 2022
08 Mar 2023, 19:35
Poor customer service
My internet has been down for 3 days now I phoned the Rain customer service this morning on which the consultant said she will call me back at 3 pm when I'm home up until now I'm still waiting on the call.i just find it so frustrating as my debit order went off for the month which is R529 but I can't enjoy it and the customer service is so poor.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
08 Mar 2023, 19:42Hi Masooda
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply08 Mar 2023, 19:42
Official
Hi Masooda
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
MP
Masooda P's updateReviewer Update
09 Mar 2023, 15:41Day 4 and still nothing from Rain ,no phone call ,no message nothing I guess your fast response was just to make me keep quiet but no action from you guys for 4 days no internet but I pay for a full month.
MP
Masooda P's update09 Mar 2023, 15:41
Reviewer Update
Day 4 and still nothing from Rain ,no phone call ,no message nothing I guess your fast response was just to make me keep quiet but no action from you guys for 4 days no internet but I pay for a full month.
MP
Masooda P's updateReviewer Update
09 Mar 2023, 17:38Yes that's correct that's my address
MP
Masooda P's update09 Mar 2023, 17:38
Reviewer Update
Yes that's correct that's my address
MP
Masooda P's updateReviewer Update
10 Mar 2023, 16:40I'm really really angry right now I have done all of the above mentioned with a consultant was on the phone with her for 20 minutes using my own airtime only to be told that she will put my
MP
Masooda P's update10 Mar 2023, 16:40
Reviewer Update
I'm really really angry right now I have done all of the above mentioned with a consultant was on the phone with her for 20 minutes using my own airtime only to be told that she will put my