HL
Hesmien L
1 reviews | Active since Dec 2022
23 Dec 2022, 13:04
Poor customer service
Rain's customer service sucks. My husband cancelled the rain subscription a month ago. They confirmed it is cancelled. Today they still debited his account and just to find out his account is still active.
When you try to contact their support number, no one answers the phone.
They are quick to take money, but there is no support and their coverage is poor in any case.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
23 Dec 2022, 13:13Hi Hesmien.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply23 Dec 2022, 13:13
Official
Hi Hesmien.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
HL
Hesmien L's updateReviewer Update
23 Dec 2022, 13:23It seems like everyone that complains gets an automated reply. But will support really assist. I see there has been a lot of the same complaints about ******** debits made on accounts, but still nothing gets done.
HL
Hesmien L's update23 Dec 2022, 13:23
Reviewer Update
It seems like everyone that complains gets an automated reply. But will support really assist. I see there has been a lot of the same complaints about ******** debits made on accounts, but still nothing gets done.
HL
Hesmien L's updateReviewer Update
23 Dec 2022, 13:56Never ever did we pay the month after for the previous month. With Rain it has always been you pay up front for the service. If you don't pay you don't have internet. So don't come tell me it is for November subscription. We paid for November and cancelled it, but now you want to charge for December after my husband cancelled the subscription. Your support team confirmed the cancellation, but you still debited the money. And if you read all the reviews it seems like it is a huge issue on your side. So please just refund the debit order instead of looking for excuses to keep the money.
HL
Hesmien L's update23 Dec 2022, 13:56
Reviewer Update
Never ever did we pay the month after for the previous month. With Rain it has always been you pay up front for the service. If you don't pay you don't have internet. So don't come tell me it is for November subscription. We paid for November and cancelled it, but now you want to charge for December after my husband cancelled the subscription. Your support team confirmed the cancellation, but you still debited the money. And if you read all the reviews it seems like it is a huge issue on your side. So please just refund the debit order instead of looking for excuses to keep the money.
HL
Hesmien L's updateReviewer Update
23 Dec 2022, 14:13I have provided my husband's details. Instead of just responding here, why haven't you tried to contact my husband.
HL
Hesmien L's update23 Dec 2022, 14:13
Reviewer Update
I have provided my husband's details. Instead of just responding here, why haven't you tried to contact my husband.
HL
Hesmien L's updateReviewer Update
23 Dec 2022, 14:39LOL this just showed how pathetic your customer service is. So you are not even going to contact my husband in this regards. My advice to the people out there. Don't do business with Rain
HL
Hesmien L's update23 Dec 2022, 14:39
Reviewer Update
LOL this just showed how pathetic your customer service is. So you are not even going to contact my husband in this regards. My advice to the people out there. Don't do business with Rain