1 reviews | Active since Apr 2018
Poor customer service
I requested for a Rain agent to call me back as I wanted clarity on the product and services that the company provides. They took time to call back and decided to ask a former Rain client about the product and researched about it online I then ordered the product days later. On the day of the delivery of the sim card, the sales agent, Mpho decided to call me today 09/02/2021 at 12h29.
The agent was rude and did not have phone etiquette, customer service etiquette. No appolgy still from him. Rain has poor telephonic customer service even when I tried to explain to him he refused to take accountability and blamed me as a customer for taking the product. Even when I explained that I'm not feeling well, he took advantage of it. This made me not to refer clients and thinking of terminating the service with Rain.
This is really dissapointing.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
Thanks for your response. I have opened a ticket that is why you as Rain (Mpho) called. Kindly check with Mpho. Unless I am not understanding you clearly.
Thanks for your response. I have opened a ticket that is why you as Rain (Mpho) called. Kindly check with Mpho. Unless I am not understanding you clearly.
I still wasn't helped, instead the problem has escalated. Stop ******** me before I escate the matter.
I still wasn't helped, instead the problem has escalated. Stop ******** me before I escate the matter.