LM
Levy M

1 reviews | Active since Apr 2019

08 Jan 2025, 21:12

Poor Customer Service

Two days in Im trying to get my connection issues resolved, no assistance whatsoever. My download speed is 4.28mbps while Im paying for 60mbps. Their customer service is frustrating as its almost non existing. The more they grow the more it gets worse and you would think as they grow they will be a little more organised and customer orientated.

0
Replies (1)
Rain
Rain's reply09 Jan 2025, 07:27
Official
Hey Levy M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.