Poor customer service

I am extremely disappointed with the service I have received from RAIN. It has now been over four days and six hours since I made payment, and my services have still not been restored. Despite multiple attempts to communicate, I have received no meaningful response or resolution.

When I used the online portal, I was advised that someone would call me or at least provide a turnaround time—neither of which happened. I was further instructed to send proof of payment to a designated email address, which I did, along with screenshots to show my repeated attempts to reach out. Since then, I have sent four additional emails, yet none of them have been acknowledged, not even with an automated response.

I also tried calling RAIN directly, only to be told the same scripted line: “someone from billing will call you.” To this hour, no one has contacted me, and my issue remains unresolved. Each time I reach out, a reference number is generated, but these numbers are useless—they provide no updates, no details, and no indication of progress.

This experience has been absolutely horrible. I have never dealt with such poor service before. RAIN has failed on every level—customer service, communication, accountability, and reliability. I once recommended RAIN to others, but after this, I cannot in good faith do so anymore.

To put it plainly: RAIN has no understanding of what customer service means. Not even the courtesy of acknowledging an email. Just silence. This is beyond frustrating—it is unacceptable.