Poor customer service

Poor customer service by agents and team leaders... I called yesterday spoke to an agent and team leader was told my issue was going to be resolved as I dd not have connection from the 1st up until the 11th of February, now I want to make payment I need to be credited, was told I will receive an email in 10/20 min after the call with the amount I need to pay as I can't pay R499 in full, No email received, the amount requested is still R499, I called in today to follow up, I've spent 45 min on a call with an agent and extra 25min on hold waiting to speak to another manager, as the agent say this can't be sorted today, waited for manager 25 min with no feedback while on hold up until ran out of airtime, called again spent another 15 min with another agent requesting the previous agent to give me a call, He says he can't see who I spoke to now I have to explain all over again, same story he will escalate I need to wait 2/3 working days... No this is nonsense poor customer service yet they need us to pay... M so ****ed off, how much airtime do we need to waste on Rain, not even service recovery made, no one calls you back