Poor Customer Service

I'm a new client, my router got delivered on the 30th of August. I have always wanted to use y'alls services, but after the treatment I received I feel like canceling pity I can't because my debit order has already went off... My device has been offline since delivery, I call each and everyday, twice and I get assigned to different technicians who only enjoy calling but don't resolve the issue instead I get a different ticket number. Y'alls Sales Department is way too active but when it comes to deliverance of service I rate you 0, your Network department is going to cost you customers . I've sent emails with no reply, I call but still don't get assistance, I am unhappy and will never recommend Rain to Anyone!