CM
Crystal M
1 reviews | Active since Feb 2015
04 Dec 2023, 13:54
Poor customer Service
RAIN needs to really look at improving their customer service. Once can struggle with connectivity for up to 3 days and as a customer you can't speak to a senior or be transferred to the networking department. I always have to contact the call centre, they don't call you back. They are quick to disconnect you if you do not pay, but they are never quick to satisfy you as a client. I am ever sorry i got this installed
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
04 Dec 2023, 17:56Hi Crystal,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply04 Dec 2023, 17:56
Official
Hi Crystal,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
CM
Crystal M's updateReviewer Update
05 Dec 2023, 12:11I am still waiting for someone to get back top me on this matter! Again we only get automated responses from RAIN. It has been 3 days and still no internet, still no way forward AGAIN i must contact RAIN FFS
CM
Crystal M's update05 Dec 2023, 12:11
Reviewer Update
I am still waiting for someone to get back top me on this matter! Again we only get automated responses from RAIN. It has been 3 days and still no internet, still no way forward AGAIN i must contact RAIN FFS
CM
Crystal M's updateReviewer Update
06 Dec 2023, 07:32We still have had no assistance from RAIN, we have been promised a technician is on his/her way - we have received no updates, we are told to wait the problem might resolve itself, this is absolutely disgusting!
CM
Crystal M's update06 Dec 2023, 07:32
Reviewer Update
We still have had no assistance from RAIN, we have been promised a technician is on his/her way - we have received no updates, we are told to wait the problem might resolve itself, this is absolutely disgusting!
CM
Crystal M's updateReviewer Update
07 Dec 2023, 07:56Good day
please ve advised to date i have NO connectivity (since Sunday afternoon) and STILL no technician has been sent out. Again - i am the one that keeps reaching out to RAIN - this is ridiculous.
What is happening?
please ve advised to date i have NO connectivity (since Sunday afternoon) and STILL no technician has been sent out. Again - i am the one that keeps reaching out to RAIN - this is ridiculous.
What is happening?
CM
Crystal M's update07 Dec 2023, 07:56
Reviewer Update
Good day
please ve advised to date i have NO connectivity (since Sunday afternoon) and STILL no technician has been sent out. Again - i am the one that keeps reaching out to RAIN - this is ridiculous.
What is happening?
please ve advised to date i have NO connectivity (since Sunday afternoon) and STILL no technician has been sent out. Again - i am the one that keeps reaching out to RAIN - this is ridiculous.
What is happening?
CM
Crystal M's updateReviewer Update
30 Dec 2023, 08:22Good day
I just received a bill from RAIN and can you believe the bill has not been adjusted. I made contact with the call centre and was informed that there has been usage everyday for the month of December! How is this possible when I did not have connection for 5+ days. I had to take the router into a RAIN shop to be told that it was preblematic and they replaced it, so how the hell did I have usage with a problematic router? Who used MY internet whilst I was not connected!
I just received a bill from RAIN and can you believe the bill has not been adjusted. I made contact with the call centre and was informed that there has been usage everyday for the month of December! How is this possible when I did not have connection for 5+ days. I had to take the router into a RAIN shop to be told that it was preblematic and they replaced it, so how the hell did I have usage with a problematic router? Who used MY internet whilst I was not connected!
CM
Crystal M's update30 Dec 2023, 08:22
Reviewer Update
Good day
I just received a bill from RAIN and can you believe the bill has not been adjusted. I made contact with the call centre and was informed that there has been usage everyday for the month of December! How is this possible when I did not have connection for 5+ days. I had to take the router into a RAIN shop to be told that it was preblematic and they replaced it, so how the hell did I have usage with a problematic router? Who used MY internet whilst I was not connected!
I just received a bill from RAIN and can you believe the bill has not been adjusted. I made contact with the call centre and was informed that there has been usage everyday for the month of December! How is this possible when I did not have connection for 5+ days. I had to take the router into a RAIN shop to be told that it was preblematic and they replaced it, so how the hell did I have usage with a problematic router? Who used MY internet whilst I was not connected!
CM
Crystal M's updateReviewer Update
03 Jan 2024, 09:21Shame in your dreams neh because they debited the entire full amount - can i have the refuynd please
CM
Crystal M's update03 Jan 2024, 09:21
Reviewer Update
Shame in your dreams neh because they debited the entire full amount - can i have the refuynd please
CM
Crystal M's updateReviewer Update
03 Jan 2024, 12:25useless
CM
Crystal M's update03 Jan 2024, 12:25
Reviewer Update
useless