POOR CUSTOMER SERVICE

I HAVE BEEN STRUGGLING TO RESOLVE MY BILL ISSUE WITH RAIN DUE POOR CUSTOMER SERVICE.I TRIED CALLING AND EMAILING THEM FROM THE 25TH OF JUNE AND ONLY GOT A REACTION FROM THEM AFTER I WROTE A REVIEW ON HELLOPETER ON THE 3OTH. RAIN RESPONDED TO MY ISSUE VIA EMAIL AND CLAIMED THAT I HAVE AN OUTSTANDING BILL FOR JUNE( WHICH CONFIRMS THAT IN JULY I HAD ZERO ACCESS TO THEIR SERVICE HENCE THE BILL IN QUESTION IS FOR THE MONTH OF JUNE), I SUBMITTED PROOF OF PAYMENT WHICH WENT OFF ON THE 2ND OF JULY 2022 FROM MY ACCOUNT . I'VE SENT 2 FOLLOW UP EMAILS TO THEIR REAPONSE WITH ATTACHMENTS BUT MY ACCOUNT IS STILL BEING DEBITED DAILY AND BEING CHARGED FOR ALL THOSE BOUNCED DEBIT FEES REGARDLESS OF MY SUBMISSION/QUERY. WHO'S GOING TO PAY BACK ALL THOSE DAILY DEDUCTIONS ON MY ACCOUNT BECAUSE IM BUSY INCURRING UNNECESSARY DEDUCTIONS WHICH AFFECT MY CREDIT RECORD PLEASE CANCEL MY DEBIT ORDER, MAKE THOROUGH INVESTIGATION, COME BACK WITH CORRECT FINDINGS WITH ALL PAID AMOUNTS ACCOUNTED FOR AND IF I STILL OWE RAIN I WILL ALSO PAY THE BALANCE. I'M SO DISSAPOINTED WITH HOW YOU TREAT YOUR CUSTOMERS BECAUSE THIS SHOULDN'T TAKE THIS LONG TO RESOLVE.