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Shanon N
1 reviews | Active since Feb 2023
02 May 2023, 11:12
Poor customer service
another month has barely begun and I already have problems with rain services. To make matters worst when I call the call center I get transferred to outsourced consultants that can not communicate with me because of a language barrier. ASSISTANCE URGENTLY REQUIRED.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 May 2023, 11:21Hi Shanon.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 May 2023, 11:21
Official
Hi Shanon.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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Shanon N's updateReviewer Update
02 May 2023, 12:30yes the credit for the downtime was put into place and there still continued to be no service for the next week so that is not my fault and not something that I will be paying for this needs to be rectified
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Shanon N's update02 May 2023, 12:30
Reviewer Update
yes the credit for the downtime was put into place and there still continued to be no service for the next week so that is not my fault and not something that I will be paying for this needs to be rectified
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Shanon N's updateReviewer Update
02 May 2023, 12:50thank you kindly for the assistance, in the matter of my payment date being updated will this continue to be a dead issue or can I be assisted and have my services turned on
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Shanon N's update02 May 2023, 12:50
Reviewer Update
thank you kindly for the assistance, in the matter of my payment date being updated will this continue to be a dead issue or can I be assisted and have my services turned on