1 reviews | Active since Jun 2023
Poor Customer Servcie
Good Morning,
It really unfair to pay for something that you are unable to use. I have logged multiple queries with Rain asking them to assist with poor network connectivity. It is now more than 8 days without stable network coverage. This affect my productivity. I don't why they don't improve.
No one bothers to call me to check if the problem has been resolved. My next step is contact ICASA. I can not be paying for something i cannot use.
Yesterday I spent an hour on the call with Hendrico who couldn't solve the problem. I was told I must wait for 72 hours. Why do I have to wait for 72 hours when I will have to pay for the full service at the end of the month?
Rain customer service is horrible, thier turnaround time is horrible. I want them to reimburse me for the wasted 5 days. Tehnician must come and sort out thier nonsense.
This is such an inconvenience and it is fustrating.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
This team is taking me for granted. I am paying for this service. I deserve to be treated with respect. I just been told that the manager is going to talk to me after his lunch. What ******* is that? I have to wait for another hour for him or her to contact me.
I have had unstable network connectivity for the past 6 days and no one bothered to return my online queries that I have logged. Yesterday, I spent 45 minutes on the call with Hendrico who couldn't assist, bear in mind I was using my own airtime during that call.
I am using my money to call you guys. It is my hard-earned money that I am calling with, secondly it is my hard-earned money that I use to pay for this nonsense service, yet I am treated like nothing.
Lastly, someone is lying between you and your contact centre agent. The contact center agent said they will send the technician out, on the other side you are saying you no longer send technicians out. So you guys are making me your fool.
This team is taking me for granted. I am paying for this service. I deserve to be treated with respect. I just been told that the manager is going to talk to me after his lunch. What ******* is that? I have to wait for another hour for him or her to contact me.
I have had unstable network connectivity for the past 6 days and no one bothered to return my online queries that I have logged. Yesterday, I spent 45 minutes on the call with Hendrico who couldn't assist, bear in mind I was using my own airtime during that call.
I am using my money to call you guys. It is my hard-earned money that I am calling with, secondly it is my hard-earned money that I use to pay for this nonsense service, yet I am treated like nothing.
Lastly, someone is lying between you and your contact centre agent. The contact center agent said they will send the technician out, on the other side you are saying you no longer send technicians out. So you guys are making me your fool.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.