Poor customer experience
Rain, after months of advising Rain and asking to cancel the service am I still getting calls from Legal that I owe you I owe you for PAYU service that has NO coverage in my new area. Please explain how PAYU service incur COSTS? Explain how NO COVERAGE in an area results me into owing you! POOR CUSTOMER SERVICE AND I WILL NEVER RECOMMEND YOU TO ANYONE AS YOUR CANCELLATION PROCESS FAILS CUSTOMERS DISMALLY.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
23 Jan 2023, 09:50Hi Lucille.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply23 Jan 2023, 09:50
Official
Hi Lucille.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
's updateReviewer Update
23 Jan 2023, 11:15This is the response you gave when I complained in April, May, Aug, Sep, Oct, Nov. I have never worked with such incompetence. How difficult can it be to deactivate my account, close it and update my outstanding balance with your legal team?
's update23 Jan 2023, 11:15
Reviewer Update
This is the response you gave when I complained in April, May, Aug, Sep, Oct, Nov. I have never worked with such incompetence. How difficult can it be to deactivate my account, close it and update my outstanding balance with your legal team?
's updateReviewer Update
23 Jan 2023, 11:49***
's update23 Jan 2023, 11:49
Reviewer Update
***
's updateReviewer Update
23 Jan 2023, 12:31Please can u send the very same response to your legal team who keeps on calling me for an outstanding balance. "Hey *******, your rain account is 90 Days in arrears due to non-payment. An immediate payment is required. Pay@ ABSA ***, use your ID number as a reference or online https://ecolls.datafree.co Call *** for support.
's update23 Jan 2023, 12:31
Reviewer Update
Please can u send the very same response to your legal team who keeps on calling me for an outstanding balance. "Hey *******, your rain account is 90 Days in arrears due to non-payment. An immediate payment is required. Pay@ ABSA ***, use your ID number as a reference or online https://ecolls.datafree.co Call *** for support.
's updateReviewer Update
23 Jan 2023, 12:33 Urgently pay your rain arrears R2796.00. Pay@ ABSA ***, use your ID number as a reference or online https://ecolls.datafree.co Call *** for support.
's update23 Jan 2023, 12:33
Reviewer Update
Urgently pay your rain arrears R2796.00. Pay@ ABSA ***, use your ID number as a reference or online https://ecolls.datafree.co Call *** for support.
's updateReviewer Update
23 Jan 2023, 14:16Please provide me with a letter stating all of this as I am tired of repeating myself to your team, it is just tiring!
's update23 Jan 2023, 14:16
Reviewer Update
Please provide me with a letter stating all of this as I am tired of repeating myself to your team, it is just tiring!