ZM
Zilungile M
1 reviews | Active since Nov 2020
03 Oct 2023, 17:36
Poor customer care
I’ve been a loyal customer to rain for sometime now and I’m being over charged on my account and I tried to enquire about that but they do not respond and since I’ve been a customer Ive never been able to connect to their site.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Oct 2023, 17:55Hi Zilungile
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply03 Oct 2023, 17:55
Official
Hi Zilungile
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
ZM
Zilungile M's updateReviewer Update
03 Oct 2023, 17:59Your customer service is really poor. I ran out of airtime calling and none of your consultants called back. Why have an email address if it will be unattended. Your consultants are not trained properly to listen to the customer.
ZM
Zilungile M's update03 Oct 2023, 17:59
Reviewer Update
Your customer service is really poor. I ran out of airtime calling and none of your consultants called back. Why have an email address if it will be unattended. Your consultants are not trained properly to listen to the customer.
ZM
Zilungile M's updateReviewer Update
15 Nov 2023, 10:58 I paid the full overcharged amount to rain so that I could get back internet connection. The amount that I paid doesn’t reflect on the invoice and this I enquired about it over email but I never received a response. I can’t wait for the year to end so that I can be with a service provider that cares about their customers.
ZM
Zilungile M's update15 Nov 2023, 10:58
Reviewer Update
I paid the full overcharged amount to rain so that I could get back internet connection. The amount that I paid doesn’t reflect on the invoice and this I enquired about it over email but I never received a response. I can’t wait for the year to end so that I can be with a service provider that cares about their customers.