Poor customer care by Rain

I have been a Rain customer for several years without any issues until January this year. During that time, I temporarily relocated to another province for three months where there is no Rain network coverage.

When I was contacted by a Rain consultant regarding my January outstanding balance, I explained my situation, that I would not be using the service due to lack of coverage and could not afford to pay for Rain while also purchasing alternative data. The consultant assured me that my matter would be escalated to management.

Based on this assurance, I did not make payments, trusting that the issue was being handled. However, upon later checking my account, I discovered that additional charges had been added for subsequent months.

I made several follow-up calls and was repeatedly told that my query was still under investigation, yet no feedback was ever provided. Meanwhile, my account continued to accumulate charges.

Frustrated by the lack of progress, I requested account deactivation. I was then informed that I could only deactivate my account if I made a payment arrangement. This is unreasonable, as there is an unresolved dispute on my account, and the delays are entirely on Rain’s side.

It is unacceptable that my account continues to accumulate debt while I am waiting for them to resolve an issue they acknowledged. This experience has been extremely disappointing, especially after years of being a loyal customer. Anyone who is still thinking of joining Rain should be mindful of their poor customer care.