poor connectivity for an entire week :-(

Sad that we have been struggling with connectivity for the past week and have 0 updates on when this will be sorted. It took for me to call the company to tell me that the tower is not working and that they are working on it. It would have been great if they sent all affected parties an email advising us of the above mentioned. I have now resorted to driving to the office to get work done, yet, I will be billed the full amount at the end of the month. I've moved my rooter for better connectivity but I'm still struggling.