Poor connectivity

I have been having poor connectivity, moving from intermittent to no connectivity at all. I am paying for Rain connectivity but having to buy data to be able to work, open Whatsapp status, or watch videos. Since last night I have been logging tickets with support but no help. The online support person Erin, tried to factory reset the101.a device but they couldn't do it remotely and advised contacting support for further assistance, I tried calling support but there is no help.