Poor connection, Cancellation and refusal to pay back what was ******!

I am past formal complaints, because rain actually doesnt care. There was an unauthorized debit order done on my account for a service that i can cancelled at the beginning of April. On the 30th April 2026 rain decided to ***** because lets call it what is is, THEFT, R1125.00 out of my account for a service I CANCELLED. They then proceed to issue support ticket upon support ticket and never resolve the matter, I have been to the store with unfortunately no luck in resolving anything. This debit is ******** as it occurred after the service was cancelled. I demand a full refund should this not be effected I will escalate this matter to the Consumer Goods and Services Ombud (CGSO), ICASA, and my bank for ***** investigation. I expect a prompt response to this matter because I am past fed up!!!