Poor connection and poor client support to cancel

I was interested in Rain's 5G package. I did research on their website to see if it would work, I saw that we were on the edge of the 5G coverage. I requested that they phoned me and Jonothan du Toit - sales consultant from Rain) mentioned that he will have a look at the back office coverage they have to see if we had coverage. He said that we would have net work coverage.

We received the the router and set it up, we did everything they suggested to obtain good coverage, However, it was very poor and inconsistent coverage. We gave it a week to see if it would improve, but it did not. We needed to put the router on our porch in order to have some connectivity. I contacted Rain in March to make a cancellation, but received no feedback.

I contacted Rain again in April to cancel the subscription and they said they will contact me to arrange the cancellation. I received a call from support and they said the cancelling department will call me again to cancel the subscription. This morning I received a notification that I paid for April, after I disconnected the router to ensure that we do not make use of their internet and multiple attempts were made to make a cancellation.

Do not make use of their service as they make promises to which they cannot deliver and it is a hassle to cancel.