Poor connection and no support from rain team.

I think rain needs to start taking it’s customers serious! Came on here to write my review and there’s just so many complains that I’m coming across.

I have been with rain for over a year if not more and this network really isn’t improving in terms of its connection. It just keeps failing us. I always have trouble with “no service” because I’m in between places and I always have to get help from support before my network connects again. It takes about a day/ two before someone assists and when they do help, it takes them time to reply/ might leave you hanging and not resolve your issue. Currently I am without service because I’m connected to a tower far from my current location and no one is being of assistance for a full day now. My network has been off for about a week and seems like it will be for a while but rain will be billing me the full amount as though the sim had been in use as supposed to.