poor connection

Good day,

I contact Rain call centre on the 25 May 2021 and expressed concern with regards to my signal issues.

I was advise that the matter would be resolved. The signal issues persisted and I contact the centre again on the 26 May 2021. The lady that answered informed me that she had moved me from a further tower to a closer one, thereafter she cut the call. However I am still experiencing problems with the signal. I work from home and rely on Rain to do my job, as my work is mainly via Internet connection.

I have been a loyal customer with Rain for. ........ My signal hasn't been a problem until recently.

From the attitude of the call center agent, it appears that Rain isn't too concerned about the quality of their service to their customers. It's seems as though they are indirectly telling me that I should look for an alternative service provider, as they are not willing to find a solution to my challenge and the inconvenience it is causing with regards to my job.

Kindly advise if you are willing to assist and find the fault. As I have mentioned earlier I have not experienced any problems until recently, so what has changed in terms of service delivery. Alternatively advise if I should find another service provider, whom cares about there customers.

Regards