MS
MOKGADI S
1 reviews | Active since Feb 2013
11 Jun 2020, 18:55
Poor connection
My sim was delivered on the 1st of June. Confirmation that the sim is activated was sent on the 2nd, to date it is still not working. Telephone number and live chat not working due to covid 19....really,!!! Isn't the time these are supposed to be working. Emails also sent but no replies since last week. I am starting to think this is a **** and my R479.00 is gone.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Jun 2020, 15:31Hi Mokgadi
Trust you are well and keeping warm.
Please accept my humble apologies for the service thus far.
Please note one of my 4G agents will be in contact with you to resolve the issue.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service thus far.
Please note one of my 4G agents will be in contact with you to resolve the issue.
Regards
Fattima
Rain's reply15 Jun 2020, 15:31
Official
Hi Mokgadi
Trust you are well and keeping warm.
Please accept my humble apologies for the service thus far.
Please note one of my 4G agents will be in contact with you to resolve the issue.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service thus far.
Please note one of my 4G agents will be in contact with you to resolve the issue.
Regards
Fattima
MS
MOKGADI S's updateReviewer Update
21 Jun 2020, 12:53Dear Fatima.
Please note that we have not received any assistance from the agent. They have sent an email asking for information so that they can help us, which we have rep**** same day. From my personal view, sending client emails will just create another back lock as we will keep on sending emails and getting replies of questions after 2 weeks. I would suggest that your agents call clients or give the telephone number to call. This is just not working for me and other customers and I cannot handle it. I want my account closed and my money refunded before the end of the week. And make sure it is completely cancelled no monies should be debit ed from my account at the end of the month as I don't have energy to deal with Rain again.
Please note that we have not received any assistance from the agent. They have sent an email asking for information so that they can help us, which we have rep**** same day. From my personal view, sending client emails will just create another back lock as we will keep on sending emails and getting replies of questions after 2 weeks. I would suggest that your agents call clients or give the telephone number to call. This is just not working for me and other customers and I cannot handle it. I want my account closed and my money refunded before the end of the week. And make sure it is completely cancelled no monies should be debit ed from my account at the end of the month as I don't have energy to deal with Rain again.
MS
MOKGADI S's update21 Jun 2020, 12:53
Reviewer Update
Dear Fatima.
Please note that we have not received any assistance from the agent. They have sent an email asking for information so that they can help us, which we have rep**** same day. From my personal view, sending client emails will just create another back lock as we will keep on sending emails and getting replies of questions after 2 weeks. I would suggest that your agents call clients or give the telephone number to call. This is just not working for me and other customers and I cannot handle it. I want my account closed and my money refunded before the end of the week. And make sure it is completely cancelled no monies should be debit ed from my account at the end of the month as I don't have energy to deal with Rain again.
Please note that we have not received any assistance from the agent. They have sent an email asking for information so that they can help us, which we have rep**** same day. From my personal view, sending client emails will just create another back lock as we will keep on sending emails and getting replies of questions after 2 weeks. I would suggest that your agents call clients or give the telephone number to call. This is just not working for me and other customers and I cannot handle it. I want my account closed and my money refunded before the end of the week. And make sure it is completely cancelled no monies should be debit ed from my account at the end of the month as I don't have energy to deal with Rain again.