BN
Bhavesh N
1 reviews | Active since May 2013
06 Oct 2021, 21:58
Poor communication from Rain agents
Hi ,i spoke to an agent which received my request via twitter.I mentioned i have a indoor router and wanted it replaced for a outdoor router.The agent told me it can be done and will be escalated to the technical team but did not provide me with any ref number to follow up.I haven't received any feedback yet,i have logged two tickets today (06/10/2021). Please assist as per my tickets logged.
I have continuous speed issues(download/upload) with the indoor router,its very unreliable and i want stable consistent speeds as i am aware that the outdoor router offers previously having this on the premium package and was a happy customer.
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Bhavesh N's updateReviewer Update
08 Oct 2021, 16:32Hi i still haven't received any assistance ,i requested for a field technician to come out and help with the slow download and upload speeds? when will this happen ??? i cant keep on following uo with your agents they don't bother calling back!!
BN
Bhavesh N's update08 Oct 2021, 16:32
Reviewer Update
Hi i still haven't received any assistance ,i requested for a field technician to come out and help with the slow download and upload speeds? when will this happen ??? i cant keep on following uo with your agents they don't bother calling back!!