Poor communication and bad customer service!!!

Collected my rain sim yesterday, tried to activate the sim but was forced to choose a package first, so I chose the 24/7 unlimited data package as desired. Following this, an upfront payment of R479 was required before I was given the option to RICA, which I found strange .

I then proceeded to RICA, and since I lost my ID card during lockdown I used my South African passport (as accepted by RICA), however the confirmation came back as invalid ID. And I cannot apply for a new ID due to lockdown.

My understanding is that as a South African citizen I can RICA using either my ID or SA passport. Worst of all, the rain website passport RICA option is for non-SA citizens.

So according to rain my only other option is to order another card that will be delivered so I can use my passport for face-to-face RICA as if I am a foreigner, on top of this it also requires me to pay another R479 upfront in order to checkout.

There's no number to call for clarity, the website contact support says I must select an "msisdn" and there is no option to select - so my money is gone but I cannot get assistance.

It only hasn't been 24 hours and I am already heavily disappointed!!!