SG
Suhail G

1 reviews | Active since Sept 2026

09 Sept 2026, 19:34

Poor Clinet Service from Rain 5G

The worst delivery experience. Was messaged that the order was on route. I had someone wait all day to receive this. No one arrived. Upon following up. There is a chat bot that gives you AI answers and doesn’t solve anything. Eventually speak to someone (also seems like a bot) and they say they are escalating to their logistics department. No one ever makes contact and you have to keep following up with robots. Terrible client experience.

0
Replies (2)
Rain
Rain's reply10 Sept 2026, 08:47
Official
Hi Suhail G,
Thank you for bringing your complaint to our attention.

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,rain.
SG
Suhail G's update10 Sept 2026, 19:28
Reviewer Update
The social media team contacted me and promised resolution today. This matter remains unresolved and I have no delivery confirmation either. No email and further contact from the logistics team.