NS
Naledi S
1 reviews | Active since Jul 2020
02 Jul 2024, 15:52
Poor client service
I'm so ****ed off, rain has stopped my connection claiming I didn't pay and they have debited on the 1st. I have called numerous times they busy saying my matter is escalated I sent proof however nothing positive coming from them must I stop working while they are working. It's time I partways with them
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Jul 2024, 16:18Hi Naledi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Jul 2024, 16:18
Official
Hi Naledi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NS
Naledi S's updateReviewer Update
03 Jul 2024, 19:55Greetings
I have sent as per your request
I also like to give feedback regarding great service I received from Michael at customer service, even if my problem is not resolved but he gave the best service and ensured I'm still with rain as I was about to cancel
I have sent as per your request
I also like to give feedback regarding great service I received from Michael at customer service, even if my problem is not resolved but he gave the best service and ensured I'm still with rain as I was about to cancel
NS
Naledi S's update03 Jul 2024, 19:55
Reviewer Update
Greetings
I have sent as per your request
I also like to give feedback regarding great service I received from Michael at customer service, even if my problem is not resolved but he gave the best service and ensured I'm still with rain as I was about to cancel
I have sent as per your request
I also like to give feedback regarding great service I received from Michael at customer service, even if my problem is not resolved but he gave the best service and ensured I'm still with rain as I was about to cancel
NS
Naledi S's updateReviewer Update
04 Jul 2024, 10:32The statement I have sent this morning it shows all transactions are processed rain is 3rd transaction from bottom. I will forward the email again now
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Naledi S's update04 Jul 2024, 10:32
Reviewer Update
The statement I have sent this morning it shows all transactions are processed rain is 3rd transaction from bottom. I will forward the email again now
NS
Naledi S's updateReviewer Update
08 Jul 2024, 20:52Greetings
When will my funds be allocated to my account? My rain app still shows I'm owing, I have never received confirmation from the so called relevant department
When will my funds be allocated to my account? My rain app still shows I'm owing, I have never received confirmation from the so called relevant department
NS
Naledi S's update08 Jul 2024, 20:52
Reviewer Update
Greetings
When will my funds be allocated to my account? My rain app still shows I'm owing, I have never received confirmation from the so called relevant department
When will my funds be allocated to my account? My rain app still shows I'm owing, I have never received confirmation from the so called relevant department
NS
Naledi S's updateReviewer Update
09 Jul 2024, 16:51Greetings
I sent immediately
I sent immediately
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Naledi S's update09 Jul 2024, 16:51
Reviewer Update
Greetings
I sent immediately
I sent immediately
NS
Naledi S's updateReviewer Update
11 Jul 2024, 12:38Hey. I just received email stating that transaction declined due to limit Exceeded. The transaction that declined are all the transactions they were trying to debit again. It seems like my incident is attended by different people who don't understand themselves. I have sent a proof of payment to show that the transaction was successfully what more do rain want from me? If my matter can't be resolved I'll escalate to ombudsman it's been more than 7 days without resolution. I sent bank statements I sent proof of payment I gave them authorization number, I called my bank the transaction was successful. I'm getting ****ed now
NS
Naledi S's update11 Jul 2024, 12:38
Reviewer Update
Hey. I just received email stating that transaction declined due to limit Exceeded. The transaction that declined are all the transactions they were trying to debit again. It seems like my incident is attended by different people who don't understand themselves. I have sent a proof of payment to show that the transaction was successfully what more do rain want from me? If my matter can't be resolved I'll escalate to ombudsman it's been more than 7 days without resolution. I sent bank statements I sent proof of payment I gave them authorization number, I called my bank the transaction was successful. I'm getting ****ed now