1 reviews | Active since May 2015
Poor client service
The past 2weeks I have had a terrible experience with the network. Our internet was off on Friday the 12th until Wednesday the 17th. I was constantly contacting Rain via their website, the app and I even wasted airtime just to be the following: the tower that we are connected to is offline, please plug in the router in different rooms to see if it will pick up another tower, a technician will come out to assist you. When I requested to cancel, while going through the process on the app I received pop ups saying my last payment will be in September. Why? How? If you order Rain you pay beforehand and then they debit again the first meaning I was paying for the following month of usage, before even using the data.
I would like clarity on the above matter urgently as I hae logged several ticketa but received no response.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
So when I ordered the rain and it was delivered I paid, this was around December 10th then I was billed on the 1st of January 2020 which was for January.i then changed my debit date and was billed twice in 1 month. So how do you bill in arrears when I pay in the month for that month? Can you please pull a payment history and break it down?
So when I ordered the rain and it was delivered I paid, this was around December 10th then I was billed on the 1st of January 2020 which was for January.i then changed my debit date and was billed twice in 1 month. So how do you bill in arrears when I pay in the month for that month? Can you please pull a payment history and break it down?