Poor Call Centre Ettiquette

There is no continuity in the call centre service that you provide as the call centre agents don't take the time to read the case log and just go through the standard checkilst on every call in the event of a repeat support call. It is quite frustrating having to repeat the same issue on every call when there is a ticket open for a longer period than 48 hours. Another area for development for the call centre agents is the lack of capacity to listen to the client as it is often assumed that the client is not tech savvy. My experience was frustrating as I had to raise my voice to get the call centre agent to stop talking over me and listen to the actual issue.. Aphiwe Nketi is a young and arrogant agent who has much to learn about the role of a "support agent" The call centre in my opinion is the only connection between the customer and business. Given the quality of service and calibre of agent that I have been in conact with for the past 72 hours (4 occasions), it is becoming clearer that Rain does not Value it's customers and have taken the approach of we are too big to care about the individual customer. This is a reckless position to take given the rapid development of Internet Services in this country. We are being spoilt for choice as consumers and this kind of behaviour/attitude is dangerous. Rain is a good alternative to fibre and offers flexibility. However, given that Fibre is available in most areas and offers a consistent speed and low latency, this may be a more practical option. Please consider this as quality of support always trumps line speed.