Poor Billing Practices and Lack of Transparency During Cancellation

Service Period: February 2021 - October 2025

I was a Rain customer for nearly 5 years, initially subscribing to their 4G service before upgrading to 5G. While the technical service had its ups and downs, the most concerning issues emerged during my recent cancellation process.

Service Quality Over Time:

Initial 4G speeds were significantly below expectations 5G upgrade provided improvement, though service became unreliable when Rain removed a nearby tower Had to rely on a more distant tower, resulting in intermittent connectivity issues Despite limitations, Rain provided necessary internet access before fiber became available in our area Serious Billing and Customer Service Issues:

Hidden Payment Failure: Rain never informed me that my very first payment attempt in February 2021 failed and was only successfully processed in late March 2021 Retroactive Billing After 4+ Years: Only during my October 2025 cancellation did Rain suddenly demand payment for February 2021, claiming I owed an additional month Confusing Billing Explanation: Rain stated my October 2025 final payment was actually for September 2025, leaving February 2021 unpaid - this was never communicated during nearly 5 years of service No Supporting Documentation: When I requested proof or invoices for the disputed February 2021 charge, Rain could not provide adequate documentation Unauthorized Account Access: After declining to share my account details for their investigation, Rain accessed my account without my explicit consent Ongoing Harassment: Since October 2025 cancellation (equipment returned, SIM deactivated, final payment made), Rain has persistently contacted me via calls, emails, and SMS demanding additional payment without providing clear justification Timeline Summary:

February 2021: Unknown payment failure (never disclosed) October 2025: Service cancelled, final payment made, equipment collected November 2025-Present: Ongoing billing dispute and persistent collection attempts While Rain provided a service when I needed internet connectivity, their failure to maintain transparent billing records and communicate payment issues over nearly 5 years is unacceptable. The sudden demand for a 4-year-old payment during cancellation, combined with unauthorized account access and inadequate documentation, reflects poor business practices.

Recommendation: Future customers should maintain detailed payment records and verify all transactions, as Rain's internal billing system appears to have significant tracking and communication deficiencies.