Poor billing and poor service

Good Day,

I have received the poorest and most shocking service from rain.

1st of December 2023 i received a double bill from rain and they tried to debit incorrect amount from my account R1 118.00 , My monthly inbstallment is R559 . i called the call center and i was told they billed me for Janauary 2024 already. i requested rain to process a credit note , bill correctly, reconnect my services and redebit my account on the 14/12/2023 as it was not my faulted they debited incorrect amount at the first place. I reserved my fixed instalment of R559 . Nothing has been done. no communications why double debit was done . no apology, I even spoke to a lady from the call center for 40 min