1 reviews | Active since Jul 2020
Poor beyond the word
This is beyond poor service. I have still not received contact from rain about a refund requested on 1 October with numerous follow ups.
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Poor Service and ignorance of client requests Hi Yeoline, on 3 November you requested my details to follow up on my request for a refund and I have yet to receive contact or refund.
Please ensure contact today.
You rep**** on 3 November 2020 and as of today, there has not been any movement from Rain's side. You tried to debit me again on 1 November after I requested for you guys not to further billing me for the service which does not work.
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Hi Yeoline, I always get response within 48 hours of any new message and receive a response from you that a consultant will contact me. I follow up on the old conversation and it is silent.
When is Rain processing my requested refund for the debit dated 1 October 2020 because I have not received contact from anyone from Rain and we are now on 3 November 2020?
I do not think Rain can justify billing me whilst there has been a pending query from July 2020 which even till today has not been responded to.
This is the last response I received from Rain on 1 October 2020:
Hi Karabo M
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards Yeoline
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated this issue
Kindly note that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far. I have escalated this issue
Kindly note that one of our agents will be in contact with you to assist you.
Regards
Mosa
Up to today, no one from Rain thought to pick up the telephone and call at least to show interest in resolving this issue.
Please process my refund urgently, with interest for the period it has been held by Rain.
Looking at past responses, we are nearing a point where the next response seems like I will be asked to explain what is my complaint because it seems Rain does not keep record of complaints.
Up to today, no one from Rain thought to pick up the telephone and call at least to show interest in resolving this issue.
Please process my refund urgently, with interest for the period it has been held by Rain.
Looking at past responses, we are nearing a point where the next response seems like I will be asked to explain what is my complaint because it seems Rain does not keep record of complaints.