Poor bad service and communication

Oh what a bad company I have to deal with… they will only attend to the query if I report them.we had scheduled for a router pick up last Tuesday and we had agreed on the time and day and all of a sudden their driver calls me at 6 am ??!!! What mockery is that?? Didn’t o mention we are available after 2???? Secondly they call me and want to come on the time that is convenient for them what’s that???? Are we only important when you only want services??? I want my name out of your data base and I want you to come collect the router as agreed after 2pm that’s the only thing I’ll be home, you fail to service your customers but quick to sell your product n not take care of your clientele. I’ll never ever recommend Rain to anyone