Poor, Bad, Feel ****med by Rain

Very poor service I have received after sending multiple support tickets. I asked my service to be cancelled last year December after my connection issues were not sorted out from November. I paid the premium in November without any connectivity, but I can't be paying for a service I did not use. Now I get Rain telling me I owe R1050 of some sort from the R529pm premium I already paid and I asked the consultant to. cancel my service immediately since I was not assisted.

Dear Rain please educate some of your employees that take use customers for granted, I know when I send a support ticket to seek help I get a response and help, but with you Rain I keep getting the same email that tells me "Help is on the way..." and no help ever comes back.