Poor and unacceptable cancellation service

I've canceled my rain subscription in March 2021, I was contacted via email from Zanele Mathebula regarding my cancellation, told that RAM couriers will collect the device, which they still have not done, and then a debit of R699 went off as normal in April 2021. I've requested a refund of my money, but still no word from Zanele, I see my Rain account is still active online, so my subscription is not canceled, this is so unprofessional and downright a ****, if you ask me. I will never recommend Rain to anyone.