Poor and declining service offering with *********** staff

Rain used to work well but now it has been throttled to the point of being non-functional. YouTube speed is throttled at 1Mbps but cunningly a speed test is not throttled so to an ordinary user the reported performance can be higher than it really is. The speed you get will depend on which service/protocol you are using.

Recently I was very frustrated (2021/11/28) when they broke their VPN connectivity. The call centre agent: 1. was technically ******** but insisted he knew what was going on [hiring and training failure]. Being a real M.Sc engineer I tried explaining their problem to the agent but he simply wasn't capable or interested in understanding it. 2. Escalation did not happen. Rain apparently has no escalation path, the technical system is managed by some other business to which the call centre has no access. 3. Agent was unable or unwilling to check for similar complaints. Rain apparently does not have a ticketing system so they cannot determine whether they have a trending problem on their system. Its all just ignorance and best hopes.

Needless to say after 2 business days the problem was resolved after a flood of angry calls from customers. They could have averted the tarnishing of their reputation by dealing with the problem timeously. The sad truth about Internet Providers is that they come and go depending on performance. Customers are not bound to any supplier and will leave the instant they get better service elsewhere. We are not interested in Shrinkflation, migrating to 5G or any of the internal issues that an ISP is facing.