DS
David S

1 reviews | Active since Jan 2019

27 Aug 2024, 11:41

Poor all round.

Firstly Rain's coverage is abysmal outside of major centres and I cannot even get coverage down in Kleinmond (apparently coverage is out on the ocean but not ons****??) Secondly. My daughter's router and sim (that I subscribed to on her behalf) were ****** as a result of a burglary. I cancelled the sim and asked for a replacement, but due to the time taken for this she had arranged her own sim and router. I thus requested a further cancellation of the new sim that I had asked for. However, that sim was NOT cancelled and I found out earlier in the month by reviewing my bank statements that I was STILL being charged for the so-called cancelled sim! Thirdly, when I contacted Rain telephonically to query the situation the agent on the other side was virtually unintelligible, did not understand what I was querying, finally said he/she would investigate and call back - that call never materialised. I have now cancelled both sims that I have with them so will see what transpires.

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Replies (2)
Rain
Rain's reply27 Aug 2024, 11:48
Official
Hi David,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
DS
David S's update27 Aug 2024, 12:02
Reviewer Update
Your website and responses are so poor that I haven't even got reference numbers for the first cancellation and especially not for the delivery of the sim in place of that ******.
In other words there are no references that one can work off/from.