BW
Bianca W
1 reviews | Active since May 2016
22 Nov 2021, 17:27
Poor after-sales service
I have been waiting a month for a simple sim swop. The incorrect sim card was delivered to me with the modem and it has been an impossible task to get the correct sim card delivered or have a sim swop. Every consultant swears they will personally follow up and give me a call back with an update but nothing ever comes from it. I have spoken to countless different consultants over the past month with no resolution. Quick to take your money but the worst after-sales service I’ve ever experienced.
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Replies (5)BW
Bianca W's updateReviewer Update
23 Nov 2021, 09:20It has been a major inconvenience and very poor after-sales service received. Not surprised that it took a public complaint to finally get a response.
The sim replacement will need to be delivered to an alternative address: Naevi Medical Aesthetics in Kyalami on Main Shopping Centre. Shop 22A, upper level. 04 Forssman Close, Barbeque Downs. Midrand 1684. I am available at this address Tuesday to Friday 08:00-17:00 and will appreciate delivery soonest.
Since I have already paid for a month worth of service not received, please confirm that that credit will be carried over for a month from the date that I receive the replacement and that I will not be charged again.
The sim replacement will need to be delivered to an alternative address: Naevi Medical Aesthetics in Kyalami on Main Shopping Centre. Shop 22A, upper level. 04 Forssman Close, Barbeque Downs. Midrand 1684. I am available at this address Tuesday to Friday 08:00-17:00 and will appreciate delivery soonest.
Since I have already paid for a month worth of service not received, please confirm that that credit will be carried over for a month from the date that I receive the replacement and that I will not be charged again.
BW
Bianca W's update23 Nov 2021, 09:20
Reviewer Update
It has been a major inconvenience and very poor after-sales service received. Not surprised that it took a public complaint to finally get a response.
The sim replacement will need to be delivered to an alternative address: Naevi Medical Aesthetics in Kyalami on Main Shopping Centre. Shop 22A, upper level. 04 Forssman Close, Barbeque Downs. Midrand 1684. I am available at this address Tuesday to Friday 08:00-17:00 and will appreciate delivery soonest.
Since I have already paid for a month worth of service not received, please confirm that that credit will be carried over for a month from the date that I receive the replacement and that I will not be charged again.
The sim replacement will need to be delivered to an alternative address: Naevi Medical Aesthetics in Kyalami on Main Shopping Centre. Shop 22A, upper level. 04 Forssman Close, Barbeque Downs. Midrand 1684. I am available at this address Tuesday to Friday 08:00-17:00 and will appreciate delivery soonest.
Since I have already paid for a month worth of service not received, please confirm that that credit will be carried over for a month from the date that I receive the replacement and that I will not be charged again.
BW
Bianca W's updateReviewer Update
23 Nov 2021, 09:55When can I expect delivery and once received, how long will it take for the sim to be active?
BW
Bianca W's update23 Nov 2021, 09:55
Reviewer Update
When can I expect delivery and once received, how long will it take for the sim to be active?
BW
Bianca W's updateReviewer Update
23 Nov 2021, 14:25Hopefully I receive it by then. If I don’t, I will be requesting a refund of the money I have paid and move over to another service provider. I have been more than patient with Rain.
BW
Bianca W's update23 Nov 2021, 14:25
Reviewer Update
Hopefully I receive it by then. If I don’t, I will be requesting a refund of the money I have paid and move over to another service provider. I have been more than patient with Rain.
BW
Bianca W's updateReviewer Update
26 Nov 2021, 10:20Do you have a tracking number as I’m still waiting for this sim replacement.
BW
Bianca W's update26 Nov 2021, 10:20
Reviewer Update
Do you have a tracking number as I’m still waiting for this sim replacement.
BW
Bianca W's updateReviewer Update
01 Dec 2021, 15:56My sim swop/ replacement was finally resolved almost 6 weeks later and I finally had connection on Monday 29 November. I had paid for my package R499 on 23 October but have not had internet connection up until Monday. I see now that my account has been debited by R96,58. This service is absolute bull**** and I am experiencing continuous issues with Rain. I request an immediate refund as the money paid in October must be carried over for the use of service dating from 29 November.
BW
Bianca W's update01 Dec 2021, 15:56
Reviewer Update
My sim swop/ replacement was finally resolved almost 6 weeks later and I finally had connection on Monday 29 November. I had paid for my package R499 on 23 October but have not had internet connection up until Monday. I see now that my account has been debited by R96,58. This service is absolute bull**** and I am experiencing continuous issues with Rain. I request an immediate refund as the money paid in October must be carried over for the use of service dating from 29 November.