Poor after sale service, non-existent customer service, no managers to escalate to (as they always in meetings).

I bought a Rain mifi router and sim card. The money was deducted immediately from my account. The device arrived two days later. Eager to see how it works, I inserted the simcard into the Rain Mifi Router. To my surprised there was no service. I contact customer support they advise I do a reset (standard troubleshooting steps). However the device did not turn on after that. Then I was advised to charge the mifi router (which came with half full battery out of the box), and try again in a half an hour. Done as instructed, however the device still did not turn on. Was then instructed to put the sim in my phone (which defeats the purpose of buying a mifi router). Done that set up the APN, and the network showed up. However could not even run a speed test. It worked like for an hour but then stopped.

I reached out to them on chat (their preferred channel of communication), however the agents were not helpful. Asked to speak to a manager as they were in a meeting. Still never got a call back. Called in they advised that they will be scheduling a pick up to test the faulty device the next day (which was a Saturday). As expected they never arrived. I then received a email to advise they will be picking up my device for further testing. No details were give when, or a phone call to me to arrange a pick up. However I am still waiting for them to pick up my device. I reached out again to them today, almost a week later. Still no answers, I requested to speak to a manager. However apparently the managers are in the same meeting from last week. So no luck there.

In my opinion I would not buy there mifi router as it appears to be of a poor qaulity (mine worked for 10minutes). When it breaks there after sale service is right up their with the poor South African standards.