Poor after sale service

I am considering cancelling my rain subscription. I signed up at the start of the month (July 2020) on the R250 unlimited off-peak package. I was able to use the service for about 9 days, but then suddenly I could not access the internet anymore, as the following message is displayed when I try to do so ""Oops! Your rain service is currently offline". I have made numerous requests for assistance on through your support desk but to no avail. I have left numerous message on their Facebook page, but with limited success.