Poor accounts department and notifications

The issue is not the bill, the issue is an invoice or statement to indicate that there was an outstanding bill for over a year. The account was also even handed over to third party debt collectors. I have an issue with you updating my credit record yet having poor communication about amounts that are outstanding.

Why would I log onto a profile when the last invoice was 0.00? Also, how can you close an account if there is still an outstanding balance? When I called in to cancel my subscription and quite some time after that, when they came to fetch the router no one indicated that there was an outstanding balance. If you do not email your statements how can you think it appropriate to had over the account to a third party debt collector, is it not by law that you have to prove that you attempted to collect the debt from the customer through effective communication? No matter how you try and spin it, the logic of how your accounts department works makes no sense. The unknown statement is paid up. Would definitely not recommend RAIN