Poor Account Management and Service Suspension Despite Payment

I’m really disappointed with Rain Network’s service. I missed a payment, but I immediately made a payment plan arrangement with them to pay R139 per month, which they approved.

I made my payment on 1 October, yet my account still shows as overdue. I contacted them and was told that my funds were allocated incorrectly — but that’s not my fault, because I did make the payment as agreed.now they say i should pay another R139

It’s now been over a week, and my Wi-Fi has been suspended, even though I’ve paid and kept to the arrangement. This is unacceptable and shows poor account management and customer service. I just want my payment to be properly allocated and my service restored.