rB
ronald B

1 reviews | Active since Jun 2013

18 Aug 2022, 12:28

Poor 5G service

5G service that is worse than 4G!! Easy to buy the router, but very poor responsiveness to address the service issues and complaints. 3 calls & 3 references later, promises that "Engineers" will be in touch to address the issue have come to nothing over the last month. Have had to purchase data from another network to have uninterrupted service, while rain collects debit order.

0
Replies (2)
Rain
Rain's reply18 Aug 2022, 12:34
Official
Hi Ronald
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
 
rB
ronald B's update18 Aug 2022, 13:26
Reviewer Update
Thank you!