Poor 4g connection and lack of commitment to resolve the root cause.

A power outage occurred on 08/07/2025, and when the power was restored the internet speed was slow and of no use. the normal "restart the router" process was followed as many times before after an outage, but the signal strength persisted to be low. Then on 10/07/2025, the RainGo chatbot was used to report the issue. again the usual "reboot, move the router, maybe obstruction blocking the signal" received. none of that works. chatbot also performed remote reboot and corroborated the signal is poor. Device Status: The router is online and connected. Signal Metrics: Signal Strength (RSRP): -122 dBm (poor) Signal Clarity (RSRQ): -18 dB (poor) Signal to Noise Ratio (SINR): -6 dB (very poor) Case #***1 logged and it was confirmed by the chatbot that communication by the tech centre will be made via whatapp as I requested. Then the tech centre decides to send an email closing the case# by noting all the standard checks and actions that I need to do again. I again used the RainGo chatbot that the case was not resolved, and again deep "AI sympathy" provided which does not resolve the issue and the tech team has not made an effort to fix the root cause. The thing is that the position where the router has been since inception of the contract is the only location that works. Another corroborating factor is that there is a problem with the signal is that one of the complimentary sim cards on a mobile device speed test was 1.97 down, 4.46 up, 18ms ping. RAIN's lack of dealing with signal problems by attempting by placing a band-aid over the root cause is not the expected outcome for a registered telecommunications company.