1 reviews | Active since Jan 2019
Pointless Reference Number / Incredibly Poor Customer Engagement
Dear Rain, I would be happy to provide your call centre agents with proper training regarding your customer engagement processes. At this point it is extremely poor and far below the minimum standard.
Please be so kind as to ask Sibongile or Bongile not to drop the call because I requested that the blaring music in the background be turned down. The time of the call was at 14:39 (4 August 2022).
Furthermore, I have a reference number since 22/04/2022 but every time I call to follow up, the issue cannot be tracked with their own reference number. Then what's the point of the number?
Before Bongi so abruptly ended our call I didn't get the chance to ask her to cancel the service please. Thanks and have a great day further.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
This Rain account has still not been cancelled. Bradley has spoken directly to Lynn Haynes to confirm cancellation more than a month ago but I'm still being billed. Kindly note that I will not be paying for September and will dispute any debit order with the bank.
This Rain account has still not been cancelled. Bradley has spoken directly to Lynn Haynes to confirm cancellation more than a month ago but I'm still being billed. Kindly note that I will not be paying for September and will dispute any debit order with the bank.