JN
Johanna N
1 reviews | Active since Nov 2021
06 Nov 2021, 15:03
Pointless and difficult to cancel.
Dont believe them when they say pay as you use. I have disconnected my modem for over 2 months and still received a bill. When I phoned the support (no access to account/billing department) I was told that the card is "active" on their side and you have to cancel the card if you not going to use the service for a while. Just to tell me that you cannot cancel the card if you in arrears or owing. Even if you did not use the service the simcard is active therefore you have to pay. Pointless to say that they are going to keep adding to the bill until you pay them and hopefully cancel the service.
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Johanna N's updateReviewer Update
06 Nov 2021, 19:37I am talking about your lack of cancellation when we ask. You do not cancel the subscription if we "owe" on the account. This is a direct vialation of the credit act whereby I am continuously being billed and expect to pay what ever is outstanding even after we asked that the services must be cancelled. We cannot cancel the services if there is an outstanding amount and you do not stop billing if the services are not cancelled ..... so you keep billing and attempt deductions even after cancellation request. This leaves the customers with services not wanted and bills without concent
JN
Johanna N's update06 Nov 2021, 19:37
Reviewer Update
I am talking about your lack of cancellation when we ask. You do not cancel the subscription if we "owe" on the account. This is a direct vialation of the credit act whereby I am continuously being billed and expect to pay what ever is outstanding even after we asked that the services must be cancelled. We cannot cancel the services if there is an outstanding amount and you do not stop billing if the services are not cancelled ..... so you keep billing and attempt deductions even after cancellation request. This leaves the customers with services not wanted and bills without concent