IS
Imraan S
1 reviews | Active since Aug 2022
06 Oct 2024, 12:14
Please watch duplicate deductions from rain
A duplicate amount of funds deducted in error despite phone calls with rain and having spoken to a manager I'm still no closer to getting my funds back
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
06 Oct 2024, 12:25Hi Imraan,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing incurred, and we'll be in contact soon.
Regards,
rain.
Rain's reply06 Oct 2024, 12:25
Official
Hi Imraan,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing incurred, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing incurred, and we'll be in contact soon.
Regards,
rain.
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Imraan S's updateReviewer Update
06 Oct 2024, 13:21That is correct however given the arrangement made only one payment of 625 was suppose to be deducted requested on the call. Alternatively you welcome to request the call recording if you do not have all the facts
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Imraan S's update06 Oct 2024, 13:21
Reviewer Update
That is correct however given the arrangement made only one payment of 625 was suppose to be deducted requested on the call. Alternatively you welcome to request the call recording if you do not have all the facts
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Imraan S's updateReviewer Update
06 Oct 2024, 13:23It seems you guys have alot to say on hello Peter despite not having any information when I am on the call with your call centre
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Imraan S's update06 Oct 2024, 13:23
Reviewer Update
It seems you guys have alot to say on hello Peter despite not having any information when I am on the call with your call centre
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Imraan S's updateReviewer Update
06 Oct 2024, 14:27Not when there's a verbal arrangement in place that you have already agreed to as such in this case as the account is up to date.
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Imraan S's update06 Oct 2024, 14:27
Reviewer Update
Not when there's a verbal arrangement in place that you have already agreed to as such in this case as the account is up to date.
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Imraan S's updateReviewer Update
07 Oct 2024, 05:54How stupid can one person be?
You seem to keep mentioning ning non payment when I keep advising that the account has been brought up to date. I have contact the consumer ombudsman I have forwarded the reference number to my complaint to your office. I will have your office calculate the pro rata amount then retrieve all money's owed to me. As we as clients pay you guys before you provide a service not after. How ****ing stupid you can be is beyond me. Noting non payment when the account is up to date. You have no idea what you talking about but feel the need to reply.
You seem to keep mentioning ning non payment when I keep advising that the account has been brought up to date. I have contact the consumer ombudsman I have forwarded the reference number to my complaint to your office. I will have your office calculate the pro rata amount then retrieve all money's owed to me. As we as clients pay you guys before you provide a service not after. How ****ing stupid you can be is beyond me. Noting non payment when the account is up to date. You have no idea what you talking about but feel the need to reply.
IS
Imraan S's update07 Oct 2024, 05:54
Reviewer Update
How stupid can one person be?
You seem to keep mentioning ning non payment when I keep advising that the account has been brought up to date. I have contact the consumer ombudsman I have forwarded the reference number to my complaint to your office. I will have your office calculate the pro rata amount then retrieve all money's owed to me. As we as clients pay you guys before you provide a service not after. How ****ing stupid you can be is beyond me. Noting non payment when the account is up to date. You have no idea what you talking about but feel the need to reply.
You seem to keep mentioning ning non payment when I keep advising that the account has been brought up to date. I have contact the consumer ombudsman I have forwarded the reference number to my complaint to your office. I will have your office calculate the pro rata amount then retrieve all money's owed to me. As we as clients pay you guys before you provide a service not after. How ****ing stupid you can be is beyond me. Noting non payment when the account is up to date. You have no idea what you talking about but feel the need to reply.
IS
Imraan S's updateReviewer Update
07 Oct 2024, 08:59Hi rain
Please have 1 of your seniors contact me anything after 9am.
We have much to discuss.
You cleary don't mind blasting your clients with labels of non payment despite having my account up to date.
According to your previous statement above you have authority to deduct monies at your own discretion. Despite having arrangements in place that have acknowledged and agreed to you can still do whatever the hell you like.
With this being noted I will upload the response from your rain head office as well as response from the consumer ombudsman.
And I will decide given your statement above whether I would like to remain a client of yours.
Please have 1 of your seniors contact me anything after 9am.
We have much to discuss.
You cleary don't mind blasting your clients with labels of non payment despite having my account up to date.
According to your previous statement above you have authority to deduct monies at your own discretion. Despite having arrangements in place that have acknowledged and agreed to you can still do whatever the hell you like.
With this being noted I will upload the response from your rain head office as well as response from the consumer ombudsman.
And I will decide given your statement above whether I would like to remain a client of yours.
IS
Imraan S's update07 Oct 2024, 08:59
Reviewer Update
Hi rain
Please have 1 of your seniors contact me anything after 9am.
We have much to discuss.
You cleary don't mind blasting your clients with labels of non payment despite having my account up to date.
According to your previous statement above you have authority to deduct monies at your own discretion. Despite having arrangements in place that have acknowledged and agreed to you can still do whatever the hell you like.
With this being noted I will upload the response from your rain head office as well as response from the consumer ombudsman.
And I will decide given your statement above whether I would like to remain a client of yours.
Please have 1 of your seniors contact me anything after 9am.
We have much to discuss.
You cleary don't mind blasting your clients with labels of non payment despite having my account up to date.
According to your previous statement above you have authority to deduct monies at your own discretion. Despite having arrangements in place that have acknowledged and agreed to you can still do whatever the hell you like.
With this being noted I will upload the response from your rain head office as well as response from the consumer ombudsman.
And I will decide given your statement above whether I would like to remain a client of yours.